Returns and Refund Policy

Refund Policy (30 Day Money Back Guarantee)

At TaleTwilights, we stand behind the quality of our digital products and aim for complete customer satisfaction. To support this, we offer a 30-day money-back guarantee under the following terms designed to ensure fairness and accountability:

  1. Time Limit: Refund requests must be submitted within 30 days of the purchase date. Requests submitted after this period will not be eligible for a refund.

  2. Reason for Refund: To process your refund, we require a detailed explanation of your dissatisfaction. This helps us understand your experience and identify opportunities to enhance our products. Please be specific about any issues encountered or expectations not met.

  3. Verification Process: We may engage in a dialogue to verify the reasons for your dissatisfaction, during which we may request additional information. This process ensures that all potential solutions have been considered and that the request is justified.

  4. Individual Assessment: Each refund request is subject to an individual assessment. We review the circumstances and details provided in your request to determine the most appropriate solution, which may include alternative resolutions, a partial refund, or a full refund, depending on the specific situation.

  5. Refund Process: Approved refunds will be processed to the original method of payment. Please note that the time it takes to complete the refund process can vary depending on your bank or card issuer.

  6. Protection of Digital Content: Due to the digital nature of our products, we cannot ensure that files are not retained after a refund has been issued. We rely on the honesty and integrity of our customers to delete all copies of the product once a refund is processed.

Our refund policy is crafted to provide transparency and protect the interests of both our customers and our business. We are committed to ensuring that each customer's concerns are addressed fairly and respectfully.

For any questions or assistance with our refund policy, please contact us at info@taletwilights.com.