Refund Policy
Refund Policy (30 Day Money Back Guarantee)
At TaleTwilights, we believe in the quality of our digital products and want you to be completely satisfied with your purchase. Therefore, we offer a 30-day money-back guarantee with the following fair and clear conditions:
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Time Limit: Refund requests must be submitted within 30 days of the purchase date. After this period, refund requests will not be accepted.
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Reason for Refund: Please provide a detailed explanation of your reasons for dissatisfaction. This information will help us understand your experience with the product and look for improvement opportunities.
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Verification Process: We may require additional information or communication with our customer service to verify the reasons for dissatisfaction and ensure that all options for addressing your concerns have been explored.
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Individual Assessment: Each refund request will be individually assessed. Based on the information provided and our analysis of the situation, we may suggest various solutions, including the possibility of a partial or full refund.
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Refund Process: If the refund request is approved, the refund will be processed to the original payment method. The duration of the refund process may vary.
Our goal is to provide you with a positive experience while also protecting the integrity of our digital products. We believe this refund policy reflects our commitment to quality and customer satisfaction.
Please contact us at info@taletwilights.com for any inquiries or assistance regarding our refund policy.